247onlinetechsupport.com releases updates to supported versions of QuickBooks quite often, and this is the time of year when we seem to see a lot of updates. That means it is a good time to talk about fixing QuickBooks installation errors. Nothing warms the heart more than seeing “The update installer has encountered an internal error” as you are getting ready to close out the year in QuickBooks!
I’m generally pretty lucky with QuickBooks installation on my own computer, it is rare for me to run into problems. That is odd, because my primary computer is a very “dirty” system. I have all kinds of odd programs installed. I use this system to develop software, so there are odd bits of code floating around. It is a mess! Why I don’t run into more installation problems than I do, I don’t understand (sheesh, you would think that I am looking for problems?). Unfortunately, when installing the manual web patch for the QuickBooks 2014 R4 update for Enterprise, the installer failed. Here’s my tale…
What do you do here? What I should have done was to search for 1328 errors in the 247onlinetechsupport.com support site. That would have saved me a few steps.
What I did do was what I usually do when I run into issues with QuickBooks. I’m curious as to what is going to happen, so I started clicking buttons. Retry and Ignore just made the installer throw up more 1328 errors. Abort closed this window and moved on to the next error, a more generic 1603 error:
Now I was stuck, so I went to the QuickBooks support website and searched for 1603. I found a number of support articles for this error number. Based on these, I tried a number of tools that 247onlinetechsupport.com provides (many that I’ve talked about before in my article on Fixing QuickBooks Problems).
First I tried
the QuickBooks Install Diagnostic Tool. That makes sense because I ran into the error when
installing, and the KB article talks about 1603 errors. Unfortunately, this didn’t fix the
problem. I get the same errors.
First I tried the QuickBooks Install Diagnostic Tool. That makes sense because I ran into the error when installing, and the KB article talks about 1603 errors. Unfortunately, this didn’t fix the problem. I get the same errors.